General terms and conditions

1.Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from Folienmarkt.de to consumers (§ 13 BGB).

2. Contractual partner

The purchase contract is concluded with:

Folienmarkt GmbH
Fauststrasse 98
D-51145 Cologne

Tax no.: 216/5870/2607
Managing Director: Ali Atak Özek

You can reach our customer service for questions, complaints and objections on weekdays from 9:00 to 16:00 on the telephone number +49 (0)2203-61642 and by e-mail at info@folienmarkt.de.

3. Offer and conclusion of contract

3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. All offers are valid "while stocks last", unless otherwise stated with the products. Errors excepted.

3.2 By clicking on the "Buy" button in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

4. Contract text

The contract text is stored on our internal systems. You can view the General Terms and Conditions at any time on this page.

5. Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Folienmarkt GmbH, Fauststraße 98, D-51145 Köln, Tel.: +49 (0)2203-61642, Fax: +49 (0)2203-9095522, E-Mail: info@folienmarkt.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. It is always cut from a 30.5m roll. So that you can check the goods before purchasing, we will send you corresponding samples on request.

Sample withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back to us)
- To Folienmarkt GmbH, Fauststraße 98, D-51145 Cologne, Fax: +49 (0)2203-9095522, E-Mail: info@folienmarkt.de:
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
_______________
(*) Delete as appropriate.

6. Prices and shipping costs

6.1 The prices stated on the product pages include statutory VAT and other price components.

6.2 Shipping costs are only due once, regardless of how many products you purchase.

7. Delivery

7.1 Delivery takes place within Germany and EU countries. You will find an overview on the subpage "Delivery and shipping costs".

7.2 The delivery time is usually 1-2 working days. We will point out any deviating delivery times on the respective product page.

7.3 If the ordered product cannot be delivered on time because we are not supplied with this product by our supplier on time, we will inform you immediately. In such a case, you are free to wait for the ordered product or to cancel your order. In the event of cancellation, any payments already made will be refunded immediately.

8. Payment

8.1 Payment can be made by prepayment, instant bank transfer, PayPal, invoice, credit card or direct debit.

8.2 If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.

8.3 You are only entitled to offset if your counterclaims have been legally established by a court or recognized by us in writing.

8.4 You may only exercise a right of retention if the claims result from the same contractual relationship.

8.5 In the case of purchase on account (purchase on account), the ordered goods are sent or delivered to the customer together with the invoice. The purchase price is due for payment within the payment date stated on the invoice.

9. Retention of title

The goods remain our property until payment has been made in full.

10. Guarantee declaration

In addition to the statutory liability for defects, we (Folienmarkt GmbH, Fauststrasse 98, D-51145 Cologne) give you a guarantee on all films purchased from us in accordance with the following provisions. Your statutory rights (subsequent performance, withdrawal, reduction and compensation) are not restricted by the guarantee.

10.1 During the warranty period, we will replace films that exhibit one or more of the following defects due to material properties and/or material and manufacturing defects: cracking, yellowing, peeling, flaking, demetallization. Replacement shall be made by subsequent delivery. The warranty services do not extend the warranty period, nor do they initiate a new warranty.

10.2 The warranty period is stated in the respective item description and begins on the date of purchase. The guarantee is valid throughout the entire territory of the European Union and Switzerland. Warranty claims must be made to us immediately after becoming aware of the defect and within the warranty period.

10.3 To assert a warranty claim, please proceed as follows:
- Please contact us by e-mail, fax or telephone and let us know your concerns.
- We then require a photo or image of the defect, which you can send to us by post or electronically. You must also send us the proof of purchase for the film.
- We will then check whether there is a warranty claim. If the defect is covered by our warranty, you will receive a new film as a replacement. The shipping costs will be borne by us.

10.4 Warranty claims are not valid for damage caused by
- improper or abusive installation or handling of the film;
- failure to observe the installation instructions;
- use of force (e.g. scratches, cuts, impact);
- unauthorized repair attempts.

11. Statutory warranty rights

The statutory warranty rights apply.